What if I disagree with the final price?

By booking, you accept our published rates and diagnostic billing model. Post-service disputes based on assumptions are not entertained per our zero-tolerance policy.

Legal & Service Terms

Q: Why is this policy necessary?

Plumbing is diagnostic work. Hidden issues can only be assessed on-site. This policy protects our technicians from bad-faith disputes after honest work is completed.

Q: Can I get a fixed quote before you arrive?

We provide rate ranges based on description, but final pricing confirmed on-site after diagnosis. Callout fee applies to all dispatches regardless of outcome.

Service Disclaimer & Terms of Engagement

Last Updated: April 2026 | Applies to all service requests via website, WhatsApp, or phone.

By requesting any plumbing service from Six7 Plumbing, you acknowledge that plumbing diagnostics are inherently unpredictable. The terms below outline our pricing structure, operational boundaries, and customer responsibilities. Continuing with a booking constitutes full acceptance of these terms.

Serving plumber near me, plumbing services near me, water tank repair near me, and plumber colombo searches across Dehiwala, Piliyandala, Kotte & Battaramulla. Transparent pricing policy for emergency plumbing colombo.

Call Now: +94 75 824 4216 WhatsApp for Clarification

Have questions before booking? We're happy to clarify any of our terms. Reach out anytime.

1. Diagnostic Nature of Plumbing Work

Plumbing systems are largely hidden behind walls, slabs, and fixtures. Initial descriptions ("simple blockage," "minor leak," etc.) are often incomplete. Our technicians diagnose on-site. What begins as a straightforward request may reveal collapsed pipes, misrouted lines, full cesspits, or prior DIY complications.

Quotes are estimates. Final billing reflects actual time, labor, equipment, and third-party services deployed to resolve the issue. We do not guarantee fixed pricing for hidden-work categories.

Why this matters for you: When searching for plumbers near me or water tank repair near me, you need a team that diagnoses accurately the first time. Our thermal imaging and acoustic leak detection (learn more) reduce guesswork—but hidden issues can only be confirmed on-site.

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2. Payment Policy: You Pay for What Gets Done

Our core rule:

You are responsible for all costs incurred during service, regardless of the original request. This includes:

Diagnostic and assessment time
Labor from technician arrival on-site
Equipment usage (jetters, cameras, pumps, etc.)
Third-party services (e.g., gully bowser, municipal coordination)

If a "drain unclog" escalates to cesspit emptying because waste had nowhere else to go, the bowser, labor, and hazard handling are billable. No exceptions.

Quick Reference: Hourly Rates by Service Type

Standard Plumbing: From LKR 3,500/hr
Wastewater Blockages: From LKR 5,400/hr
Sewer/Septic Work: LKR 18,000 min + hourly
Water Pump Callout: LKR 5,000 (may be waived)

View full rate card • Callout fee applies to all dispatches regardless of repair outcome

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3. Travel & Inspection Charges

Base Fee: LKR 2,500 within 5km of Mt Lavinia
Distance Surcharge: +LKR 450 per additional 5km block
Waiver Policy: The visiting fee may be waived if you proceed with a same-day repair — at Six7 Plumbing's sole discretion. This is not guaranteed, automatic, or negotiable.

Serving these areas with transparent travel fees:

Colombo 1-15 Dehiwala Piliyandala Kotte Battaramulla Maharagama

View full coverage map & ETA estimates

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4. Premium & Biohazard Service Rates

Work involving wastewater, raw sewage, septic tanks, or biohazard zones requires specialized PPE, containment protocols, and mental/physical risk exposure. Rates reflect this reality:

Wastewater Blockages: LKR 5,400/hr (applied when standard rods/hoses fail or escalation is required)
Sewer / Septic / Raw Sewage: LKR 18,000 minimum engagement + LKR 7,500–9,500/hr from the 3rd hour onward
Water Pump Callout: LKR 5,000 (may be waived upon same-day repair, at our discretion)

Nobody wants to touch biohazards. We do. The premium rate covers safety, disposal, and the reality of hazardous work.

Related Services Requiring Premium Rates:

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5. Zero-Tolerance Dispute Policy

"Price too high" complaints after service completion will not be entertained.

If you proceed with booking, you accept our published rates and diagnostic billing model. Post-service disputes based on personal assumptions will result in:

No refunds or price adjustments
Permanent blacklisting from future Six7 services
Potential public documentation of bad-faith disputes to protect our technicians

If our rates don't align with your expectations, please book elsewhere. If you book with us, you accept the terms.

Why is this policy necessary?

Plumbing is diagnostic work. Hidden issues (collapsed pipes, root intrusion, prior DIY errors) can only be assessed on-site. This policy protects our technicians from bad-faith disputes after honest work is completed. Keywords: plumber dispute policy colombo, transparent plumbing terms, no hidden fees plumber

Can I get a fixed quote before you arrive?

We provide rate ranges based on your description, but final pricing is confirmed on-site after diagnosis. Callout fee applies to all dispatches regardless of outcome. View rate card

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6. Limitation of Liability & Customer Responsibilities

Six7 Plumbing is responsible for professional diagnostic and repair work. We are not liable for:

Pre-existing structural damage, municipal line failures, or prior contractor errors
Delays caused by inaccessible work areas, locked gates, or unprovided water or power
Unforeseen code violations or outdated plumbing layouts not disclosed at booking

Customers must ensure safe access, accurate address and distance information, and clear communication of known issues prior to technician arrival.

Before Your Technician Arrives:

Ensure clear access to the work area (unlock gates, clear pathways)
Confirm water/power availability if required for diagnostics
Disclose any known prior repairs or DIY attempts
Have your address details ready (suburb, landmark, gate code)
Review our Pricing Page for rate expectations

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By Submitting a Service Request, You Confirm:

"I understand plumbing is diagnostic work. I agree to pay for actual time, labor, and equipment used at Six7 Plumbing's published rates. I will not dispute charges after service based on my own initial assumptions. I acknowledge the zero-tolerance policy on post-service price complaints."

Policy Version: 2026.04 | SIX7 Plumbing

For questions prior to booking: WhatsApp +94 75 824 4216 | [email protected]

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Have questions before booking?

We're happy to clarify any of our terms. Reach out anytime—no obligation.